With over 15 years of experience in frontline fashion retail and luxury service, James Field has gained an extensive insight in how to best serve and build relationships in a luxury environment. This passion evolved to helping in the development of individuals, world class and corporate teams to understand the influence that rapport building has on a professional relationship in any sector.

Working with the LVMH from 2004, James managed both their Client Relations globally and Made to Order departments in London, Dublin, Paris, and New York . In 2013, James moved to Debrett’s to run their Training Academy. With Debrett’s being the authority on manners and social skills, James managed extensive training programmes in the UK, China and Hong Kong in world class customer service, starting from first impressions and body language, social etiquette, developing luxury service for individuals and corporate clients which included: HSBC, BBC, Rolls Royce, Chanel, Harvey Nichols, Harrods, Purdey, Daily Mail General Trust and The Royal Air Force.

James has also been named in the Top 50 most authoritative tweeters in British Fashion by The Daily Telegraph in 2011and he is often called upon to comment on luxury service, style and etiquette in the media – having featured on BBC 1, BBC World News, ITV News, BBC Radio 4 and BBC 5 Live. James has also featured and been interviewed by The Daily Telegraph, The Daily Mail, The Sunday Times, The Wall Street Journal, Tatler and Esquire Magazine.

James is passionate about service – working and creating training programmes for teams to build upon their natural abilities; and enjoys working with clients who embrace the importance of excellent service and the successes in doing so that can follow.